Frequently Asked Questions

Find answers to our most commonly asked questions below. Can't find what you're looking for? Get in touch and we'll be happy to help.

Ordering & Payment

Delivery & Shipping

Returns & Refunds

Products & Hair Care

Account & Privacy

Still have questions?

Our customer service team is happy to help with anything not covered here.

Auntie Marlene's

User Account Saved Items Shopping Bag

Home Shop Hair Care Wigs & Extensions Skin Care Body Care Accessories Sale Blog

Preferences

Home Shop Hair Care Wigs & Extensions Skin Care Body Care Accessories Sale Blog

Frequently Asked Questions

Find answers to our most commonly asked questions below. Can't find what you're looking for? Get in touch and we'll be happy to help.

Ordering & Payment

Delivery & Shipping

Returns & Refunds

Products & Hair Care

Account & Privacy

Still have questions?

Our customer service team is happy to help with anything not covered here.

Information

About Us
Contact Us
Deliveries & Returns
FAQs

Support

Blog
Terms & Conditions
Privacy Policy
Cookie Policy

Connect With Us

Follow Auntie Marlene's

Customer Support

hello@auntiemarlenes.com

Be the First to Know

Subscribe to our newsletter so we can keep you up to date with the latest offers, discounts and news.

Made with ♡ in South London for beautiful skin & hair

Information

About Us
Contact Us
Deliveries & Returns
FAQs

Support

Blog
Terms & Conditions
Privacy Policy
Cookie Policy

Connect With Us

Follow Auntie Marlene's

Customer Support

hello@auntiemarlenes.com

Be the First to Know

Subscribe to our newsletter so we can keep you up to date with the latest offers, discounts and news.

Made with ♡ in South London for beautiful skin & hair

Auntie Marlene's

User Account Saved Items Shopping Bag

Home Shop Hair Care Wigs & Extensions Skin Care Body Care Accessories Sale Blog

Preferences

Home Shop Hair Care Wigs & Extensions Skin Care Body Care Accessories Sale Blog

Frequently Asked Questions

Ordering & Payment

How do I place an order?

What payment methods do you accept?

Will I receive an order confirmation?

Can I modify or cancel my order after placing it?

Delivery & Shipping

How long does delivery take?

How can I track my order?

Do you ship internationally?

Is there free delivery?

Returns & Refunds

What is your return policy?

How do I return an item?

How long do refunds take?

What if my item arrives damaged?

Products & Hair Care

Are all your products authentic?

I'm not sure which products are right for my hair type. Can you help?

How should I store my hair care products?

Account & Privacy

Do I need an account to shop?

How is my personal data protected?

How do I delete my account?

Still have questions?

Frequently Asked Questions

Ordering & Payment

How do I place an order?

What payment methods do you accept?

Will I receive an order confirmation?

Can I modify or cancel my order after placing it?

Delivery & Shipping

How long does delivery take?

How can I track my order?

Do you ship internationally?

Is there free delivery?

Returns & Refunds

What is your return policy?

How do I return an item?

How long do refunds take?

What if my item arrives damaged?

Products & Hair Care

Are all your products authentic?

I'm not sure which products are right for my hair type. Can you help?

How should I store my hair care products?

Account & Privacy

Do I need an account to shop?

How is my personal data protected?

How do I delete my account?

Still have questions?